Frequently asked questions

On each product page there’s a box to type your wording – names, ages, dates or a message. I print it exactly as you type it, so please double-check spelling, capital letters and dates before you order. Some designs are printed in capitals as standard; the product page will say if so.

Yes, email me as soon as possible with your order reference. I can usually fix it if I haven’t started printing yet.

Everything is made to order, so please allow 2–3 working days for me to make it before it’s posted. Delivery time then depends on the postage you choose – see Delivery & returns.

I love making something just for you! Email me with your idea before ordering and I’ll let you know what I can do.

Of course – add everything to your basket and you’ll only pay postage once for the whole order.

They’re designed to fit the lids of Celebrations, Heroes and Roses tubs. Each one is a single round self-adhesive sticker, 20cm across.

No – you’re buying the sticker only. Pick up a tub from any supermarket and pop the sticker on top.

Make sure the lid is clean and dry, peel off the backing, centre the sticker, then smooth outwards from the middle to push out any air bubbles.

Most sticker sheets have 24 round stickers, each about 1.5" (around 3.8cm). Ticket-style designs have 12 stickers per sheet, each about 1.5" × 2.5". North Pole Express parcel labels are 4 × 6 inches, 2 per sheet. The size is always listed on the product page.

It’s personal taste! Glossy has a shiny finish that makes colours pop; matte has a soft, no-shine finish that looks lovely on kraft paper and gift bags.

No, they’re printed paper stickers, so keep them away from water. They’re perfect for gift wrap, party bags, boxes and favours.

Sticker sheets are posted flat in a board-backed envelope so they arrive without creases.

Each glow stick is 13.5 inches long and made of soft foam, so it’s safe and hard to break. They have an on/off switch and 3 flashing modes, glow for 6–8 hours, and the batteries are included. I personalise every one by hand with your choice of 6 font styles.

Yes – choose one of the “decals only” options and I’ll post just the personalised decals for you to add to your own sticks. Decals-only orders go as a Large Letter, so postage is cheaper.

Glow sticks are posted as a small parcel with Royal Mail Tracked 48, or faster if you choose.

Royal Mail 2nd Class, 1st Class, Tracked 48, Tracked 24, Special Delivery Guaranteed by 1pm and Special Delivery Saturday. Untracked 2nd and 1st Class are available on orders up to £10. All prices are on the Delivery & returns page.

Yes – choose local collection at checkout (free). I’m in Frinton-on-Sea and I’ll email you to arrange a time once your order is ready.

For tracked services, you’ll get an email with your tracking number as soon as your order is on its way.

At the moment I only post to UK addresses.

Check the Christmas order-by dates – they depend on the postage you choose. The earlier the better, as Royal Mail gets very busy in December!

Please email me with your order reference. For tracked post I’ll check the tracking with you. For untracked post, Royal Mail asks us to wait 15 working days before an item counts as lost – after that I’ll remake and resend it, or refund you.

Your download button appears straight after payment, and I’ll email you the link too. Download links work for 30 days. Nothing is posted for digital items.

Yes – you can print the designs on physical items you make and sell, such as t-shirts, mugs, tumblers, cards and stickers. You can’t share, resell or give away the digital file itself, or upload it to print-on-demand sites. Full details are on each product page and in my terms.

No – a free Canva account is all you need. Click “Open in Canva”, then “Use template” to save your own copy, edit your party details and download it as a PDF to print or a PNG/JPG to send by text or WhatsApp.

Because digital items are delivered instantly, I can’t refund them once they’ve been downloaded or opened. But if there’s ever a problem with a file, email me and I’ll put it right.

Yes – payments are handled by Stripe, one of the world’s biggest payment companies. I never see or store your card details.

Type your code into the discount box in your basket before you pay. Codes can be used once per email address.

Because personalised items are made just for you, I can’t accept returns if you’ve changed your mind. But if something arrives damaged, is faulty, or I’ve made a mistake, email me within 30 days with a photo and I’ll replace it or refund you in full. See Delivery & returns.

I’d love that! About a week after your order arrives, I’ll email you a link to leave a review – you can add photos too.